UPK: Developer Recorder Crashes " ERROR System.Runtime.InteropServices.SEHException: External component has thrown an exception."

(Doc ID 2116400.1)

Last updated on JUNE 15, 2018

Applies to:

User Productivity Kit - Version 12.1.2 to 12.1.2 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, UPK Developer Recorder crashes.

Customer creates topic placeholders in the outline.
Checks in the topics to the Library.
Checks out the topics to finish the topic recording and the Developer crashes after starting the recorder.

Error: Developer has stopped working.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Developer
2. Launch Application
3. Start Recorder
4. Press Printscreen and UPK crashes with message "Developer has stopped working".  This issue only occurs if the topic was checked into the Library at least once.

 

ODDEV Log:

2016-02-29 10:44:28 INFO Application started (12.1.0.46090)
2016-02-29 11:24:14 INFO Application started (12.1.0.46090)
2016-02-29 11:40:30 ERROR System.Runtime.InteropServices.SEHException: External component has thrown an exception.
at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)

at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)

at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)

at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)

at System.Windows.Forms.Application.Run(Form mainForm)

at Gkn.OnDemand.DeveloperMain.DeveloperMainComponent.Run(String command) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\DeveloperMainComponent\DeveloperMainComponent.cs:line 274

at Gkn.OnDemand.ComponentModel.ApplicationCore.Run(String bootComponentId, String command) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\ComponentModel\AppCore.cs:line 160

at Gkn.OnDemand.ComponentModel.Application.Run(String bootComponentId, String command) in c:\BuildRoot\Engineering\Branches\HardRock\Core_DotNet\ComponentModel\Application.cs:line 550

 

Cause

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