Sales Order Header Booked, Lines Remain In Booked Status (Doc ID 2116979.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Control

When attempting to progress order,
the following error occurs.

ERROR
-----------------------
Warning List:
15. Order_Line status BOOKED but "Book" activity has not been completed.
50. No WorkFlow Process associated to this line.
55. Order Line status is BOOKED, WorkFlow Activities shows additional activities for this line.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Navigation: Orders,Returns>Sales Orders
3. Enter and Book order

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress booked order lines as no workflow is attached to the lines.

Cause

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