Unable to Select Product/Counter Created Under Different Primary Organization in Usage Sub Line on Service Contract
(Doc ID 2117083.1)
Last updated on SEPTEMBER 01, 2021
Applies to:
Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Authoring
ACTUAL BEHAVIOR
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Unable to select a serial created under a different primary organization under a usage line. The same serial is available to be added as service line under same contract.
STEPS
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The issue can be reproduced at will with the following steps:
1. Create contract
2. Add usage line
3. Try to select the serial for the counter. Not available
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |