Unable to Select Product/Counter Created Under Different Master Organization in Usage Sub Line on Service Contract (Doc ID 2117083.1)

Last updated on DECEMBER 26, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

ACTUAL BEHAVIOR
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Not able to select a serial created under a different master organization under a usage line. The same serial is available to be added as service line under same contract.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create contract
2. Add usage line
3. Try to select the serial for the counter. Not available

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add the counters to the contract.

Cause

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