My Oracle Support Banner

Unable to Select Product/Counter Created Under Different Primary Organization in Usage Sub Line on Service Contract (Doc ID 2117083.1)

Last updated on SEPTEMBER 01, 2021

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

ACTUAL BEHAVIOR
---------------
Unable to select a serial created under a different primary organization under a usage line. The same serial is available to be added as service line under same contract.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create contract
2. Add usage line
3. Try to select the serial for the counter. Not available



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.