Unable to Select Product/Counter Created Under Different Primary Organization in Usage Sub Line on Service Contract
(Doc ID 2117083.1)
Last updated on SEPTEMBER 01, 2021
Applies to:
Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
On : 12.1.3 version, Service Authoring
ACTUAL BEHAVIOR
---------------
Unable to select a serial created under a different primary organization under a usage line. The same serial is available to be added as service line under same contract.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create contract
2. Add usage line
3. Try to select the serial for the counter. Not available
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |