Contact Center: Error APP-JTF-210604 Jtf_grid.clearAllRows Searching For A Service Request
(Doc ID 2117476.1)
Last updated on SEPTEMBER 12, 2023
Applies to:
Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Got error on Contact Center when tried to search for a Service Request.
Error:
APP-JTF-210604: Program error: Please inform your system
administrator or support representative that
jtf_grid.clearAllRows package reports error.
An expected error occurred in jtf_grid.clearAllRows
grid: <SERVICE_HISTORY_GRID.SRH_GRID>
datasource: <CS_SR_SRT_SERVICE_REQUEST_NUM>
The following information is available:
dataBuffer = i =
The error is most likely in the form or the metadata
definition. Please check the following alert for the error
code.
-------------------------------------------------
The error stack is (first 1000 bytes):
ORA-20001: APP-JTF-210631: The server packages have been re-initialized.
All persistent information about the grid
3.SERVICE_HISTORY_GRID.SRH_GRID has been lost.
Please initialize the grid again.
ORA-06512: at "APPS.APP_EXCEPTION", line 72
ORA-06512: at "APPS.JTF_GRIDDB", line 64
ORA-06512: at "APPS.JTF_GRIDDB", line 78
ORA-06512: at "APPS.JTF_GRIDDB", line 2115
Steps:
(R) Service
(N) Customer Management > Contact Center
- Search for a Customer
- Go to Install Base tab and select install base.
- Click 'Go' on Create Service Request
=> The error messages showed up.
What is Working:
- When testing the datasource CS_SR_SRT_SERVICE_REQUEST_NUM in CRM form there is no error.
- Once logged back messages are not showed any more.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |