Service Request Data Purge Fails With ORA-06502 (Doc ID 2117667.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

Service Request Data Purge fails.

Error:

ORACLE error 6502 in FDPSTP
Cause: FDPSTP failed due to ORA-06502: PL/SQL: numeric or value error: character to number Conversion error
ORA-06512: at line 1
The SQL statement being executed at the time of the error was: SELECT R.Conc_Login_Id, R.Reque"

Steps:

(R) Service
(N) View > Requests

 - Start concurrent request: Service Request Data Purge (CSSRPGP)
 - Enter SR number in concurrent request parameter

   . P_API_VERSION_NUMBER = 1.0
   . Number = 12345

   . Status, Type, Created - From, To, Last Upd - From, To... NULL
   . Not Updated Since, Customer Number, Customer Account... NULL
   . Item Category, Item Number, Retain Customer Requests => NULL

   . Number Workers = 4
   . Purge Batch Size = 1000
   . Non Field Service Tasks = Purge Closed
   . Maintain Purge Audit = Yes

      => Request completes with error.

Cause

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