Last updated on MARCH 08, 2017
Applies to:
Oracle Teleservice - Version 12.1.3 to 12.1.3 [Release 12.1]Information in this document applies to any platform.
Symptoms
Service Request Data Purge fails.
Error:
ORACLE error 6502 in FDPSTP
Cause: FDPSTP failed due to ORA-06502: PL/SQL: numeric or value error: character to number Conversion error
ORA-06512: at line 1
The SQL statement being executed at the time of the error was: SELECT R.Conc_Login_Id, R.Reque"
Steps:
(R) Service
(N) View > Requests
- Start concurrent request: Service Request Data Purge (CSSRPGP)
- Enter SR number in concurrent request parameter
. P_API_VERSION_NUMBER = 1.0
. Number = 12345
. Status, Type, Created - From, To, Last Upd - From, To... NULL
. Not Updated Since, Customer Number, Customer Account... NULL
. Item Category, Item Number, Retain Customer Requests => NULL
. Number Workers = 4
. Purge Batch Size = 1000
. Non Field Service Tasks = Purge Closed
. Maintain Purge Audit = Yes
=> Request completes with error.
Cause
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