The Last_updated_by In the Service Request Is not Showing the MFS User That Updated The SR

(Doc ID 2119005.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On : 12.1.3
The Last_updated_by column in EBS is not displaying the user_id that modified the SR details in MFS Laptop

Expected that the last_updated_by will show the MFS that updated the SR.

The issue can be reproduced at will with the following steps:
1. Created a SR in EBS by the user A and assigned the task to user B.
2. Open the task from MFS Laptop by user B and updated the SR details (Not the task details).
3. Ran the "Processes Uploaded Mobile Data" program after the Sync.
4. Last_updated_by in CS_INCIDENTS_ALL_B table is the user A, but the last SR details has updated by user B in MFS Laptop.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms