MFS MP (Multiplatform) App - No Problem Code Description Available In Service Request

(Doc ID 2119212.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
The problem code description doesn't appear in MFS Android application, though available in Oracle

EXPECTED BEHAVIOR
Expect that the Problem Code Description should be displayed instead of just the problem code in MFS mp.

STEPS
1. Login to MFS MP(Multi Platform) app in i-OS or Android Device.
2. Click on the Service Requests icon and Select a Service Request and click on the Problem Code:
3. The list of values are displayed with the problem codes, however need to display the Problem Code Descriptions.

Cause

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