Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
While generating Charges user may get the following error for some Service Requests.
The system cannot find a valid account for the specified Bill-To/Ship-To address: < Address > and Operating Unit: <MY OU>.
The transaction has been aborted based on the setting in the profile "Service: Action for Missing Account/Account Site in Charges.
(N) Service Requests > Create Service Requests
- Enter data and try to submit.
What Is Working:
Debrief is completed successfully when clicking on Auto-Generate.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms