Service Charges: "The system cannot find a valid account for the specified Bill-To/Ship-To address"
(Doc ID 2119455.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
While generating Charges user may get the following error for some Service Requests.
The system cannot find a valid account for the specified Bill-To/Ship-To address: < Address > and Operating Unit: <MY OU>.
The transaction has been aborted based on the setting in the profile "Service: Action for Missing Account/Account Site in Charges.
(N) Service Requests > Create Service Requests
- Enter data and try to submit.
What Is Working:
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