Service Charges: "The system cannot find a valid account for the specified Bill-To/Ship-To address"

(Doc ID 2119455.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

While generating Charges user may get the following error for some Service Requests.

Error:

The system cannot find a valid account for the specified Bill-To/Ship-To address: < Address > and Operating Unit: <MY OU>.
The transaction has been aborted based on the setting in the profile "Service: Action for Missing Account/Account Site in Charges.

Steps:

(R) Service
(N) Service Requests > Create Service Requests

 - Charges
 - Enter data and try to submit.

What Is Working:

Debrief is completed successfully when clicking on Auto-Generate.

Cause

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