IB Error: The Quantity Should Be Equal To One For Serialized Instances. Please Check The Quantity Entered. (QUANTITY=0)

(Doc ID 2119758.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to interface a WIP component return to IB, the following error occurs.

ERROR
-----------------------
The Quantity should be equal to one for Serialized Instances. Please check the quantity entered. (QUANTITY=0)

The error happens when the following conditions met
 
 1. The component item is serialized at Sales Order Issue
 2. The component instance (child) is linked to a parent and the parent is shipped out already.

Cause

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