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Fusion Reporting Hub Cloud Services Error "Client Received SOAP Fault From Server : FailedAuthentication" Due To Clock Skew (Doc ID 2119829.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle General Ledger - Version 12.2.4 and later
Information in this document applies to any platform.
EBS GL-Fusion Integration


While trying to set Fusion Reporting Hub Cloud Services,
the following error occurs:

You have encountered an unexpected error. Please contact the System Administrator for assistance.

The following error is displayed in the FND Log :
Exception when Invoking Web Service -> Client received SOAP Fault from server : FailedAuthentication

The issue can be reproduced at will with the following steps:
1. Go to responsibility: General Ledger
2. Navigate to Other > GL Fusion Cloud Register Page > Setup Fusion Accounting Hub Reporting Cloud Service Page 1 > Setup Fusion Accounting Hub Reporting Cloud Service: Advanced Options Page 2
3. Select Ledger and Period to Initialize Balance Transfer
4. Click Apply
5. The error occurs
6. Click here for exception details: oracle.apps.fnd.framework.OAException: java.lang.NullPointerException is returned




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