After Clicking Apply Template No Deliverables Are Displayed (Doc ID 2119883.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Procurement Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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The Deliverables are not appearing on Repository Contracts when clicking on the Apply Template button. You must use the Refresh button to see that there are Deliverables. Clicking the Refresh button will show 1 Deliverable, clicking the Refresh button again will show the remaining Deliverables. This worked fine on 12.1.3 but not on the customer's upgraded 12.2.4 instance.

EXPECTED BEHAVIOR
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Expect the Deliverables to be displayed when the Apply Template button is pressed.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open a Repository Contract.
2. Navigate to the Deliverables page.
3. Select a Contract Template with Deliverables.
4. After clicking Apply Template, no deliverables were displayed.
5. The deliverables will be displayed if you select Refresh (icon).
6. Even then, only 1 row is displayed. The only way you can tell there are more rows is by the “Next 10” link.
7. Click Refresh again, and the rest of the rows appear.


BUSINESS IMPACT
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Due to this issue users must manually click the Refresh button to see the Deliverables. This causes confusion for the user.

Cause

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