Problems With Auto-generating Audit History For Order Management (Doc ID 2120217.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 version, Reporting & Business Analysis

Set up processing constraints to create a new version history when the status
of a quote or order changes.
However, this is only being created for a handful of the status that I have
defined for creation (each in its own constraint).
Audit Trail is now enabled when entered, previously it was only once booked.
Run the relevant processes and still nothing has been generated.
Examples of those that do not create are: internal accept/reject and pending
customer acceptance; draft submitted, entered, accepted by customer and
booked all work.

Analysis

Step # 1
Setup the Processing constraints for Audit History for
1. Order management --> Order Header
2. Update --> Generate Version
3. Condition is for Order Header --> Validation is for either Daft Submitted
or pending customer acceptance.

Step # 2
Go to the Quick Quote form and enter a customer with DRAFT, then progress the
order to Draft Submitted .
Review the Audit History page and see that the status shows "Draft Submitted"
Go back to the Quick Quote form to progress the order to the next status =
pending customer acceptance.
Review the Audit History page and see that the status shows "Draft Submitted"
Now this page should show the new status on the
quote form of pending customer acceptance. There is no change in the Audit
History page no matter what status
change is made on the Quick Quote form.



How does Audit History work?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms