Last Payment Information on the Collections Agent UI is not Updated Correctly

(Doc ID 2120699.1)

Last updated on APRIL 20, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The fields visible in Collections Agent Responsibility (Last Payment Paid On, Last Payment Due On and Last Payment Amount) do not get updated to show the correct/current values.

These values are refreshed and updated only when you run the concurrent process Refresh AR Transactions Summary Tables.

You expect that these values should be updated without having to run the Refresh AR Transactions Summary process

Cause

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