BPA Invoice Do Not Print When The Transaction Has An Attachment

(Doc ID 2121332.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Bill Presentment Architecture - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Bill Presentment Architecture Set Up And Usage > Note2121332.1

BPA invoice do not print when the transaction has an attachment.
The program "Invoice Print BPA Child Program" completes normal without any output if the relevant transaction has a pdf attachment.
The following error appears in a log file:

Error: 
110215_011013407][][EXCEPTION] java.lang.Exception: Document #2 looks corrupted.
at oracle.apps.xdo.common.pdf.util.PDFDocMerger$PDFUtility.processWithNoOut(PDFDo cMerger.java:2903)

..

Note:  may also encounter below similar exception error:

PrintInvoiceThread.buildXml()- at Wed May 07 09:59:27 PDT 2014
[050714_095930202][][EXCEPTION] java.lang.Exception: Document #2 looks corrupted.

Responsibility:  Receivables Manager
Navigation:   Transactions > Transactions
Steps:
1. Attach pdf attachment to Transactions in transactions form
2. Run BPA Transaction Print Program and verify that all related requests completed normal
3. Click View Output button for BPA Child Print Program
Note The output file for Request xxxxx is empty (0 bytes).
Click View Log for BPA Child Print Program and see the error.

Changes

 

Cause

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