Cannot Add Attachments To Closed Tasks
Last updated on MARCH 08, 2017
Applies to:Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
On : 12.1.3
Users are unable to add attachments to tasks that are closed.
The original design of the application was to prevent users from updating closed tasks, this included adding attachments
The issue can be reproduced at will with the following steps:
In MFS Laptop:
Close any assigned task.
Service request attachment button is greyed-out (disabled)
In Field Service Technician Portal:
Search for any closed task that was assigned to the technician
Show Service request (expand details)
Confirmation message appears indicating attachment is saved but needs to be committed
There is no Apply or Save button visible to allow the commit.
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