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Payment Terms Are Not Shown For Some Customers When Entering a Transaction (Doc ID 2121681.1)

Last updated on JULY 10, 2020

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The expected Payment Terms are not shown in the LOV on AR Transaction Workbench.

The expectation when creating a manual invoice is to see single payment term when creating a manual invoice via the AR Transaction Workbench screen. Override Terms is 'unchecked' on the customer profile.
Different results can be seen for different operating units/customers.

Scenario 1.
Customer does not have Override Terms checked.
Payment Terms available in LOV: 30 Net only.

Scenario 2.
Customer does not have Override Terms checked.
Payment Terms available in LOV: All payment terms defined

All customers have the same profile class at all levels and Override Terms is not checked at any level.

Transaction Types are setup similarly.

Cause

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In this Document
Symptoms
Cause
Solution
References


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