Why Are The Payment Terms Not Available On AR Transaction Workbench For Some Customers? (Doc ID 2121681.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

On : 12.1.3 version, Transactions Related

Expected Payment Terms are not available in the LOV on AR Transaction Workbench

The expectation when creating a manual invoice is to see single payment terms defined when creating a manual invoice via the AR Transaction Workbench screen.  Override Terms is 'unchecked' on the customer profile.
Different results can be seen for different operating units/customers.

Scenario 1.

Customer does not have Override Terms checked.

Payment Terms available in LOV: 30 Net only.


Scenario 2.

Customer does not have Override Terms checked.
Payment Terms available in LOV: All payment terms defined



All customers have the same profile class at all levels and Override Terms is not checked at any level.

Transaction Types are setup similarly.


 

Solution

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