Field Service Notes Drop Down Only Shows Note Types Not Mapped To Any Source Object

(Doc ID 2121828.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

Problem Summary
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CsfTaskPG>CacNotesCreateRN shows notes types not mapped to any source object

Expected Results
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Expect in CsfTaskPG>CacNotesCreateRN to see only note types mapped to 'Task Manager', but instead I see only note types, which do not have any source object associated.
Note Types have been defined for the Service application.

 

Cause

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