Service Request Form CSXSRISR Error FRM-41051: You Cannot Create Records Here In Log And Notes (Doc ID 2121870.1)

Last updated on MARCH 29, 2016

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request Form

When attempting to open Log and Notes,
the following error occurs.

ERROR
-----------------------
FRM41051: You cannot create records here.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Find an via F-11 (or Menu "View : Query by example : Enter") and entering the SR Number:
2. Find the SR (Please note, that the SR has the Status „Closed“) and has Tasks:
  Click into the Workbench Tab:
  Click on Button “Log and Notes” (either the one on the top right or the one one the bottom, this doesn’t matter)
  Click on Close and click the Button “Log and Notes” again and the Error message will appear:


Cause

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