Task Workflow Being Sent Even though Profile Option 'Task Manager: Send notifications to Group and Team members' Set to 'No' (Doc ID 2122132.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Symptoms

After R12 upgrade all group members receive task notifications even though profile: Task Manager: Send notifications to Group and Team members is set to no.

Steps To reproduce
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1. Navigate > System Administrator responsibility > Profiles > system > select user 'query user' > search profile: Task Manager: Send notifications to Group and Team members and set to no at user level

2. Navigate > Service responsibility > Service Requests > Find Service Request > query SR# > go to tasks tab create new task > owner type = Group resource > Assignee type = employee > enter subject > save > click Launch Workflow button > exit application

3. Login with another user who's resource exist on same group notice in worklist task notification has been sent even though profile: Task Manager: Send notifications to Group and Team members is set to no.

Changes

Cause

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