Notifications Not Sent When Employees Submit External Learning

(Doc ID 2122233.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Oracle Learning Management - Version 12.1 HRMS RUP8 and later
Information in this document applies to any platform.

Symptoms

Neither FYI nor Approval Notifications are getting generated "sometimes" when "employees" (random different employees) submit external learning training

This is intermittent and not readily reproducible.

Note that it looks like all stopped at the same location in the workflow. At BLOCK right after completed activity "V5.0 Complete Notified activity in Approval Flow".

Retries do not work.
Current work-around is to cancel the stopped workflow which removes it from the pending list and the user re-enter the training.
When the user re-enters the training, the notifications are sent as expected.

Changes

 

Cause

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