Transaction Dispute Form Saves Dispute Quantity As 0 And Creates A $0 Credit Memo Request (Doc ID 2122267.1)

Last updated on MARCH 31, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Entering a Dispute allows you to enter a quantity of 0 which results in a dispute of 0 when in actuality it should be the original price * quantity.

Expectation is user should be allowed to enter either the quantity or amount. If any one is entered other should get nulled out or should get computed based on the value that got entered last. i.e qty gets calculated based on amount or vice-versa depending  on what is entered last.


Cause

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