Customers Online Address Page Is Not Refreshed When Switching Addresses (Doc ID 2122584.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Customers Online - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Customer Tab

Customers Online Address Page Is Not Refreshed When Switching Addresses


ACTUAL BEHAVIOR
------------------------------
Query a party in Customers Online Responsibility
Open one address associated with the party
Click on "Cancel" button
Now open another address associated with that party
You realized that the value displayed in the "Address Line 1" field stays the same (from previous address, not the current address)
You click on "Cancel" button again
Open different address
The value displayed in the "Address Line 1" field stays the same (from the 1st address, not the current one)

EXPECTED BEHAVIOR
-------------------------------
The "Address Line 1" field should display the value for the current address you open

BUSINESS IMPACT
---------------------------
The issue has the following business impact:
Due to this issue, users cannot see correct address information

Changes

Upgraded from Release 12.1.3 to Release 12.2.5

Cause

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