Collector Assignment is Read Only from OLFM Lease Center (Doc ID 2122745.1)

Last updated on MARCH 31, 2016

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Customer Service

ACTUAL BEHAVIOR
---------------
Unable to perform collector assignment from OLFM Lease Center, but it is possible from AR.

EXPECTED BEHAVIOR
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Expect to be able to do the same collector assignment from Lease center.

STEPS
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The issue can be reproduced at will with the following steps:
1. Using Lease center agent responsibility
2. Navigate to Lease Center Search
3. Enter contract number
4. Go to “account” tab
5. Click on Customer Standard
6. Go to “Account Profile”, Collector Name is listed. There should be a drop down box which would allow to change the Collector Name. The drop down box is not available.


Cause

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