Email Parser For Problem Code Does Not Work (Doc ID 2122892.1)

Last updated on APRIL 04, 2016

Applies to:

Oracle Email Center - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms



ACTUAL BEHAVIOR
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Problem Code is NOT parsed into created Service Request from Email Center.

EXPECTED BEHAVIOR
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Problem Code IS parsed into created Service Request from Email Center.

STEPS
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The issue can be reproduced at will with the following steps:

Send in email, all details are parsed except the Problem Code.


Cause

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