Service Request Data Purge Program Is Going Into Error

(Doc ID 2122926.1)

Last updated on APRIL 04, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request Form

When attempting to run the concurrent job Service Request Data Purge program, the request errors & the following error is seen in the log file.

ERROR
-----------------------
ORACLE error 6502 in FDPSTP

Cause: FDPSTP failed due to ORA-06502: PL/SQL: numeric or value error: character to number conversion error
ORA-06512: at line 1
.

The SQL statement being executed at the time of the error was: SELECT R.Conc_Login_Id, R.Reque


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
(R) Service
(N) Requests > Run
Service Request Data Purge program


Cause

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