Show Driving Directions Not Displayed And "Session Expired" Message (Doc ID 2123760.1)

Last updated on APRIL 05, 2016

Applies to:

Oracle Transportation Management Cloud Service - Version 6.3.4 to 6.4.1 [Release 6.3 to 6.4]
Oracle Transportation Management - Version 6.3.4 to 6.4.1 [Release 6.3 to 6.4]
Oracle Global Trade Management Cloud Service - Version 6.3.4 to 6.4.1 [Release 6.3 to 6.4]
Oracle Global Trade Management - Version 6.3.4 to 6.4.1 [Release 6.3 to 6.4]
Information in this document applies to any platform.

Symptoms

The following applies only to Shipments which contain 10 or more stops:

When running Show Driving Directions action from the Shipment Manager a pop-up window displays the map with shipment route, but the step-by-step directions are not displayed on the bottom half of the screen.

If the shipment is selected for viewing, the following error is displayed:

 

Cause

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