R12.1 - For Installment Transactions Remove Row from Delinquency Leaves Other Strategies Listed

(Doc ID 2123882.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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On : 12.1.3 version, Collections Agent UI
When the business level is delinquency and the has multiple installments, when trying to remove a row from delinquency on one of the installments the only strategy that is removed is the strategy associated to it.
The other strategies will remain even though the delinquencies have been removed.

 

EXPECTED BEHAVIOR
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Expect when using "Remove this row from Delinquency" the system to delete all delinquencies associated to the installment.

 

STEPS
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The issue can be reproduced at will with the following steps:
1. Responsibility: Collections Agent
2. Navigation: Collections > Transaction Tab
3. Select the delinquent transaction > Click on Remove this row from delinquency
4. Pop-up message appears 'Do you want to delete all the delinquencies corresponding to this transaction?' > Select Yes > Review the transaction and notice not all delinquency were removed.

 

 

Cause

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