Receipt Workbench Issue: Clear/Delete Chargeback Record In Receipt Applications Error: Cannot delete master record when matching detail records exist (Doc ID 2123943.1)

Last updated on APRIL 13, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to clear or delete record after selecting Chargeback from Apply To List of Values in Receipts Applications window fails with following error:

ERROR
-----------------------
 Cannot delete master record when matching detail records exist



STEPS
-----------------------

Responsibility: Receivables Manager
Navigation: Receipts>Receipts
1. Query or Create receipt
2. Click Apply
3. From the Apply To LOV, select a Chargeback
4. Then, clear the record
5. Error occurs

This happens with Chargeback and not invoices.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms