View PDF Link To View Contract File For Purchase Order/Award Gives unexpected Error Message (Doc ID 2124118.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Contract Lifecycle Management for Public Sector - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

Problem Description
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When "View PDF" link is chosen to View Contract File in Buyer Work Center, Error Page is seen: "You have encountered an unexpected error. Please contact the System Administrator for assistance." message. The awards/POs have Contract files that exist and are attached to the PO/Award.

Error Codes
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"You have encountered an unexpected error. Please contact the System Administrator for assistance."

Details in Exception Log show the following:

java.lang.Exception: Assertion failure: Invalid combination of docSubtype: null and docLevel:null


STEPS
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1. Login to the E-Business Suite and choose the Purchasing Module.
2. Navigate to Buyer Work Center > Award > "Search" button
3. Query for specific Award Number > “Go” button
4. Click on the View Contract File menu and click “Go”
5. Click on “View PDF” link - error page is shown

Cause

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