Crm - Contact Purpose Lov Inconsistently Sorts Values on Different Fields (Doc ID 2124737.1)

Last updated on SEPTEMBER 04, 2016

Applies to:

Oracle TeleSales - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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CRM - Contact Purpose LOV inconsistently sorts values on different fields

Contact Purpose LOV associated with the lookup 'CONTACT_ROLE_TYPE' inconsistently sorts data sometimes on lookup_code and sometimes on meaning.


EXPECTED BEHAVIOR
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It should sort on meaning instead of lookup code.

STEPS
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The issue can be reproduced at will with the following steps:
1. Sales User > Sales Dashboard > Quicklinks (Shortcuts) > Party > Update Customer: Perrigo (US, Holland) >
2. Update Contact > Commercial Contact Roles
3. Select LOV to add a Contact Role

Cause

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