R12: ZX: Getting Unexpected Error When Trying To Go Into Any Of The EBTax Web Pages (Doc ID 2124878.1)

Last updated on SEPTEMBER 21, 2017

Applies to:

Oracle E-Business Tax - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

DESCRIPTION OF THE LOSS OF FUNCTIONALITY
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When trying to use any of the Tax Manager Web pages the following error occurs:

ERROR
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You have encountered an unexpected error. Please contact the System Administrator for assistance.

BUSINESS IMPACT
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Due to this issue user cannot use EBTax

STEPS OR EVENTS THAT LEAD TO THE ISSUE OCCURRING
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The issue can be reproduced at will with the following steps:

1. Log to the Application
2. Choose Tax Manager Responsibility
3. Get the Error page with no more info

WHAT IS WORKING
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User can log into iProcurement, OIE and other web based forms without this error

Cause

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