Error 'APP-BEN-91902' When Processing a Life Event (Doc ID 2125038.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process life event, the following error occurs:

ERROR
-----------------------

APP-BEN-91902: You may not change your enrollment at this time for the plan [Plan:Option Name]. You are required to stay enrolled until the date [DD-MM-YYYY]


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center.
3. Query affected employee.
4. Select Process Life Events from the Desktop Activities drop down menu.
Error occurs.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms