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Error 'APP-BEN-91902' When Processing a Life Event (Doc ID 2125038.1)

Last updated on JUNE 05, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process life event, the following error occurs:

ERROR
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APP-BEN-91902: You may not change your enrollment at this time for the plan [Plan:Option Name]. You are required to stay enrolled until the date [DD-MM-YYYY]


STEPS
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The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center.
3. Query affected employee.
4. Select Process Life Events from the Desktop Activities drop down menu.
Error occurs.

Cause

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In this Document
Symptoms
Cause
Solution


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