'Find Customer' Button Disabled In Order Organizer Toolbar

(Doc ID 2125108.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

Why can't you see the 'Find Customer' button any more in the Order Organizer form?

This feature allowed you to search for a customer by inputting the customer email.
You used to use this feature regularly - then one day, the button was no longer available / grayed out.

You can see the icon in the 'Order Organizer' toolbar: a little person, standing next to a list-of-values.
When you hover the mouse over it, it says "Find Customer".
But you cannot enable it to open the 'Find Customer' pop-up window.

How can you restore this functionality?

Solution

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