Task Status Change In Service Request(SR) Form Invokes Public Api Jtf_tasks_pub In R12.2.4.Was the Private API Used Before? (Doc ID 2125208.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

What is the logic behind updating task statuses from seeded Service request form in R12.2.4?

In R12.2.4 when we update status of task in SR form(Tasks tab), jtf_tasks_pvt fails to call jtf_task_assignments_pvt.update_task_assignment as the PUB packages are invoked in R12.2.4.

However in R12.0.6, we observe that jtf_tasks_pvt package is invoked directly and calls the procedure jtf_task_assignments_pvt.update_task_assignment to update the tasks.

What are the changes done in R12.2.4 for updating task status through SR form. Is there any change in the behavior If so what has introduced this change?

Solution

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