How to add "Related Object" Content in Case Worker Responsibility? (Doc ID 2125249.1)

Last updated on APRIL 10, 2016

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

In the Case Worker Responsibility -> Case management ->Agent Dashboard,
Under the 'Task and Related Information' tab in Update Case page, only the "Related Service Requirement" section is available but "Related Object" section is not available.
But in the Customer Support Specialist Responsibility -> Agent Dashboard ->update service request page is having both the 'Related Service Requests' and the 'Related Objects' information under the 'Problem and Diagnosis' tab.

How to enable the "Related Object" section for the case in the Case Worker?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms