Service Request form: Price List Defined in Header is Not Defaulting to Charges Price List Field (Doc ID 2125267.1)

Last updated on APRIL 22, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On 12.2.4 -

When the profile value 'Service: Charge Line Default Price List' is set to 'Use value from service request price list' and the field 'Price List' has a value in the Service Request header, the Price List value is empty in the Charges tab.
The profile option is not honored.

Expected Behavior:

When the profile value 'Service: Charge Line Default Price List' is set to 'Use value from service request price list' and SR header price list is having the value, the price list in charges tab should take the value from the SR header.


Steps:

1. Set the profile value 'Service: Charge Line Default Price List' is set to 'Use value from service request price list'
2. Create the SR and enter the price list the SR header and save.
3. Click on Charges tab and create a charge line.

=> The Price List is not defaulted and its empty.

Cause

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