R12: iStore Administrator List of Values (LOV) popup windows show "The website cannot display the page" and/or "500 Internal Server Error" (Doc ID 2125413.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle iStore - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

iStore merchant UI shows Error as "500 Internal Server Error"


iStore Administrator UI shows as "500 Internal Server Error" in the popup window when trying to search and add products or any navigation that has LOV in the popup window.




ERROR
-----------------------

HTTP 500 Internal Server Error

The website cannot display the page

 

OR


500 Internal Server Error

OracleJSP: An error occurred. Consult your application/system administrator for support. Programmers should consider setting the init-param debug_mode to "true" to see the complete exception message




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as the iStore Administrator responsibility
2. Catalog tab
3. Choose a catalog and the Add Products icon
4. Window pop ups and show the 500 Internal Server Error



Changes

 

Cause

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