Datafix: Order Line Shipped but Stuck in Invoiced, Wait for Required for Revenue (Doc ID 2125511.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
Sales Order Line is stuck as "Interfaced to Receivables", but has already shipped and needs to be closed.

EXPECTED BEHAVIOR
Expect a datafix to progress the order line to closed so the order header can close for
Order #1424864, Line 1.1.5, Line ID 35190088

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order = 1424864
3. Go to Line 1.1.5 > Invoiced
4. Shipping Delivery Details show the Lines has successfully Shipped.


Cause

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