Order Line Shipped but Stuck in Invoiced, Wait for Required for Revenue
(Doc ID 2125511.1)
Last updated on JULY 22, 2022
Applies to:
Oracle Order Management - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Transaction Entry
ACTUAL BEHAVIOR
Sales Order Line is stuck as "Interfaced to Receivables", but has already shipped and needs to be closed.
EXPECTED BEHAVIOR
Expect a datafix to progress the order line to closed so the order header can close for
Order #1424864, Line 1.1.5, Line ID 35190088
STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Query Sales Order = 1424864
3. Go to Line 1.1.5 > Invoiced
4. Shipping Delivery Details show the Lines has successfully Shipped.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |