MFS - Multi-Platform: Debrief Error 'Total Organization Quantity cannot become Negative when there are reservations present' while negative quantities are allowed (Doc ID 2125709.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Debrief Hand held

The following debrief errors are seen on some tasks:

The transaction failed because there was an error. Transaction processor error.
An error occurred while relieving reservations.
Total Organization Quantity cannot become Negative when there are reservations present’


All organizations are set to allow negative inventory

This error is seen on the server when the debrief lines get closed on the iPhone. The debrief line comes into the server with a status of Completed with Errors, but you don't see the error until you try to re-close the debrief line (it does not show up in the Reason field).

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create Debrief on MFS Multiplatform knowing it will bring the onhand quantity under zero
2. complete the task
3. synch changes
4. Run Processes Uploaded Mobile Data concurrent program
5. Check the debrief status


Cause

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