MFS MP: Error - Labor Lines are overlapping. Application Not Allowing The Correct Time Entry In Debrief (Doc ID 2126179.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to add labor lines, the following error occurs.

ERROR
-----------------------
Labor Lines are overlapping

STEPS
1. Login to Oracle Apps.
2. R) System Administrator -> Profiles -> System -> Query for the profile: CSF: Allow overlapping Labor lines for Debrief
3. At the user level: Set the value to 'N'. Save.
4) R) Field Service Manager -> Create Service Request -> Create Task -> Enter labor debrief line
i) Start Time: 8:00 - End Time: 9:00

Save. The details are saved without any issues.

5) Login to FSTP and query the same task as above and enter another labor line with the below details.
ii) Start Time: 9:00 - End Time: 13:00
Save. The details are saved without any errors.

3. Now, login to MFS MP as the same technician and query the same task and try to enter another line:
iii) Start Time: 9:00 - End Time: 13:00

Get an error: Labor Lines are overlapping. This is incorrect as the profile was set as mentioned above.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms