Can we Show Item Cross Reference Value Instead Of Item Code In Teleservice And Field Service ?

(Doc ID 2126258.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Goal

Is there a possibility to show the Item Cross Reference value in Teleservice SR form, Contact Center SR tab, Charges Tab, Field Service Debrief and Requirement etc ?
 

Solution

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