Can we Show Item Cross Reference Value Instead Of Item Code In Teleservice And Field Service ?
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
Is there a possibility to show the Item Cross Reference value in Teleservice SR form, Contact Center SR tab, Charges Tab, Field Service Debrief and Requirement etc ?
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