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TeleService and Field Service: Is It Possible to Show Item Cross Reference Value Instead of Item Code? (Doc ID 2126258.1)

Last updated on MARCH 12, 2019

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Goal

Is it possible to show the Item Cross Reference value in TeleService (Service Request form, Contact Center SR tab, Charges Tab), Field Service Debrief and Requirement, etc.?
 

Solution

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In this Document
Goal
Solution
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