UPK: Unable To Install UPK 3.6.1 on Windows 2012 To Upgrade to 12.1.0.2 (Doc ID 2126259.1)

Last updated on APRIL 12, 2016

Applies to:

User Productivity Kit - Version 3.6.1 to 12.1.2 [Release 3.6.1 to 12.1]
Information in this document applies to any platform.

Symptoms

When installing 3.6.1 on a new Windows 2012 Test server to upgrade from 3.6.1. to 12.1.0.2, the installation fails with the following Library Loader Log:


Gkn.OnDemand.Library.OfflineException: There is a problem with the server configuration. See your system administrator with the following information.
  at Gkn.OnDemand.Library.LibraryComponent.AuthenticateProfile(IUserProfile userProfile) in E:\BUILDROOT\Builds\Branches\GoldStrikeGA_3.6.1\tfs\Core_DotNet\LibraryComponent\LibraryComponent.cs:line 352 at Gkn.OnDemand.Library.LibraryComponent.Run(String command) in E:\BUILDROOT\Builds\Branches\GoldStrikeGA_3.6.1\tfs\Core_DotNet\LibraryComponent\LibraryComponent.cs:line 230 at Gkn.OnDemand.ComponentModel.ApplicationCore.Run(String bootComponentId, String command) in E:\BUILDROOT\Builds\Branches\GoldStrikeGA_3.6.1\tfs\Core_DotNet\ComponentModel\AppCore.cs:line 150 at Gkn.OnDemand.ComponentModel.Application.Run(String bootComponentId, String command) in E:\BUILDROOT\Builds\Branches\GoldStrikeGA_3.6.1\tfs\Core_DotNet\ComponentModel\Application.cs:line 512
  InnerException:
  Gkn.OnDemand.Library.LibraryConnectionException: There is a problem with the server configuration. See your system administrator with the following information.
  at Gkn.OnDemand.Library.RemoteRepositoryStrategy.GetLibraryInfo() in E:\BUILDROOT\Builds\Branches\GoldStrikeGA_3.6.1\tfs\Core_DotNet\LibraryComponent\RemoteRepositoryStrategy.cs:line 72 at Gkn.OnDemand.Library.LibraryService.GetLibraryInfo(IUserProfile userProfile) in E:\BUILDROOT\Builds\Branches\GoldStrikeGA_3.6.1\tfs\Core_DotNet\LibraryComponent\LibraryService.cs:line 365 at Gkn.OnDemand.Login.LoginService.Authenticate(IUserProfile userProfile, Boolean login) in E:\BUILDROOT\Builds\Branches\GoldStrikeGA_3.6.1\tfs\Core_DotNet\LoginComponent\LoginService.cs:line 185
  InnerException:
  System.Net.WebException: The request failed with HTTP status 405: Method Not Allowed.

Cause

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