BI Publisher Addon For Microsoft Word Is Not Working

(Doc ID 2126533.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

BI Publisher (formerly XML Publisher) - Version 12c to 12c [Release 12.0]
Information in this document applies to any platform.

Symptoms

Installed BI Publisher on Windows 2007 computer that is running Microsoft Word 2013.  When selecting the BI Publisher tab from within Word, all the icon names starting with menu2007 (such as menu2007. log on, menu2007.open_template), they do not function when clicking on them.

Cause

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