BI Publisher Addon For Microsoft Word Is Not Working

(Doc ID 2126533.1)

Last updated on MAY 10, 2018

Applies to:

BI Publisher (formerly XML Publisher) - Version 11.1.1.6.0 to 12c [Release 11.1 to 12.0]
Information in this document applies to any platform.

Symptoms

Installed BI Publisher on Windows 2007 computer that is running Microsoft Word 2013.  When selecting the BI Publisher tab from within Word, all the icon names starting with menu2007 (such as menu2007. log on, menu2007.open_template), they do not function when clicking on them.

Cause

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