Error "You must select an existing incident address for a field service task" When Try To Create Tasks Using Task Template Inside Agent Dashboard (Doc ID 2126612.1)

Last updated on APRIL 13, 2016

Applies to:

Oracle Customer Support - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Create Service Request,when trying to create field service tasks using templates get the following error In Development environment




ERROR
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You must select an existing incident address for a field service task"




STEPS
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The issue can be reproduced at will with the following steps:
1. Create Task template containing a field service task with dispatch rule
2. Navigate to Agent dashboard and try to create task with this task template



Cause

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