Status Of Original Receipt Reverted To Confirmed When Refund Fails Remittance (Doc ID 2127073.1)

Last updated on DECEMBER 15, 2016

Applies to:

Oracle Payments - Version 12.1.3 and later
Oracle Receivables - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When ever settlement fails for credit card refund receipt, Original receipt is being updated to confirmed status.

Refund fails in SOT (reason for the failure is not the point of focus here)

This failure updates the original receipt back to confirmed status - where we expect the refund receipt to be in confirmed.
Original should remain in remitted.


Steps to Reproduce:

Responsibility: Receivables Manager
 

  1. Create and complete a transaction.
  2. Apply receipt with successful authorization
  3. Remit the receipt
  4. Run SOT (Submit Offline Transaction )

Cause

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