Multiple Charge Lines Create Multiple Sales Orders After Applying Patch 22605980:R12.CS.B (Doc ID 2127377.1)

Last updated on APRIL 15, 2016

Applies to:

Oracle Field Service - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Multiple charge lines create multiple sales order after applying Patch 22605980:R12.CS.B

EXPECTED BEHAVIOR
-----------------------
Multiple charge lines should create multiple sales order

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create new Service Request
2. Create new task and debrief
3. Submit charges and it creates multiple sales orders.

Cause

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