Error "ORA-06502 : PL/SQL : Numeric Or Value Error" When Opening Charges Tab On Service Request Form

(Doc ID 2127421.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Charges UI, APIs, and schema in Pre production environment

On click charges tab on Service Request Form, it shows an error and after clicking 'ok' button, all fields are disabled. see 'error.jpg' as attached.


Error ORA-06502 : PL/SQL : Numeric or value error : When opening charges tab on Service Request Form

The issue can be reproduced at will with the following steps:
1. (Responsibility) Service > Service Requests > Create Service Requests
2. Navigate to Charges Tab


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