User list showing blank and/or no settings can be saved in Knowledge Center (Doc ID 2127756.1)

Last updated on MAY 09, 2016

Applies to:

User Productivity Kit - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

User page does not show any existing users.  Any attempts to save any settings within Knowledge Center result in the following error:

"Unable to connect to SQL server database"

 

Cause

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