Adobe Reader Error When Attempting to Open the Total Compensation Statement PDF File (Doc ID 2128218.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Compensation Workbench - Version 12.2 HRMS RUP6 and later
Information in this document applies to any platform.

Symptoms

When attempting to access the printable statement by clicking the Printable Statement button, the following error occurs:

ERROR
-----------------------
Adobe Acrobat Reader DC could not open 'BENTCSRPT626570690_out.pdf'
because it is either not a supported file type or because the file has been
damaged (for example, it was sent as an email attachment and wasn't correctly
decoded).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to responsibility US Super HRMS Manager.
2. Navigate to Total Compensation > Total Compensation Setup Wizard > Total Compensation Statement.
3. Click the link to Generate Employee Statements.
4. After generating a statement, click the Printable Statement button.
Message occurs.

Cause

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