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iSupport: The Hyperlink in the "Email to Me" Mail Only Works for the Default Party (Doc ID 2128329.1)

Last updated on MARCH 07, 2019

Applies to:

Oracle iSupport - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

When user generates an 'Email to Me' email with the SR Details, if the user has Multi-Party enabled, it will not work if the Service Request is not for the default party.

ERROR
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You do not have permission to view this service request.


STEPS
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The issue can be reproduced at will with the following steps:
1. In iSupport use the "Email to Me" option for an SR that belongs to a party that the user has access to but is not the default party
2. When try to use the link in the email notification to access the SR, the reported error occurs.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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