The hyperlink in the iSupport Email to Me mail only works for the default party

(Doc ID 2128329.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle iSupport - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Service Request

When user generates an Email to Me mail with the SR Details, it will not work, if the service request is not for the default party (when user has multi party enabled).

ERROR
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You do not have permission to view this service request.


STEPS
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The issue can be reproduced at will with the following steps:
1. In iSupport use the "Email to Me" option for an SR that belongs to a party that the user has access to but is not the default party
2. When try to use the link in the email notification to access the SR the reported error occurs.


Cause

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